Returns Policy

Mandee Returns Policy

 

1. RETURNS POLICY FOR IN-STORE PURCHASES:

  • If you're not completely satisfied with item(s) you’ve purchased in one of Mandee’s stores, simply return your unworn, undamaged, unwashed item(s) to any Mandee store with the original receipt and tag attached within 14 days for an exchange or store gift card. Sorry, we do not currently offer refunds for in-store purchases. Store purchases cannot be returned by mail.
  • Clearance items, jewelry, underwear, lingerie, swimwear, beauty, gift cards and items marked final sale may not be exchanged or returned for store gift card.

 

2. RETURNS POLICY FOR ONLINE PURCHASES:

  • If you are not completely satisfied with your item(s) purchased from Mandee.com you may return eligible items within 30 days from the ship date for:

    - a refund (only if you choose to return the items by mail) 
    - OR , for in-store credit/exchange (if you choose to return the item in store). See more details below.

    • Clearance items, jewelry, underwear, lingerie, swimwear, beauty, gift cards and items marked final sale may not be returned. Gift cards cannot be replaced if lost or stolen.
    • Items must be returned unworn, undamaged and unwashed (must be free of deodorant, makeup, fragrance, stains or other signs of wear) with original tags attached. If we receive damaged items as a return we will notify you that a refund will not be issued and the reason. Returned items will not be shipped back to the customer.

     

    2.a. Returning Your Online Purchase In-Store

    • You may return item(s) you purchased on Mandee.com to a Mandee store within 30 days for an in-store exchange or store credit. You must provide the invoice of your online order when returning in-store.
    • When returning in-store, please keep in mind that store credit and gift cards can only be used in-store and not online at Mandee.com.
    • Clearance items, jewelry, underwear, lingerie, swimwear, beauty, gift cards and items marked final sale may not be exchanged or returned for in-store gift card.

      

    2.b. Returning Your Online Purchase by Mail

    • When returning item(s) by mail please be sure to print and complete the Return Form, and include it with the returned item(s)
    • A copy of your invoice must be included for consideration of refund/credit. 
    • Please pack your items in the original packaging if possible in order to ensure safe delivery. 
    • Send your return package to:


    Mandee Online
    1 Passaic Street
    Building 24
    Wood-Ridge NJ, 07075
    United States

      

    • Please allow 2-3 weeks from the shipped date of the returned package for your account to be credited, and 1-2 billing cycles for the credit to appear on your payment statement.
    • Please note: Return shipping costs are the customer's responsibility and are non-refundable. The only exception is if the wrong item(s) were received or your item(s) are damaged and/or defective when shipped to you from Mandee.com.

     

    2.c. Exchanges by Mail

    • We do not process exchanges by mail for online purchases made at Mandee.com. We offer fashionable items in high demand and cannot guarantee we will have the item in stock when you send it back.
    • However, we offer refunds on eligible items, so you can simply return the item(s) you’ve purchased on Mandee.com, and purchase a desired one.

     

    2.d. Damaged, Defective or Incorrect Items

    • Should you receive damaged, defective, or the wrong item(s), please return the merchandise with our return form and order invoice, and mail it to the address above within 30 days from the ship date.
    • We will refund the return shipping costs if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking but please note only standard carrier services will be refunded.

     

    Have a question or concern? Email us: OnlineSupport@Mandee.com

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