Frequently Asked Questions
*Please Note: Unfortunately at this time, the Mandee Charge Card and Mandee gift card cannot be used as payment on Mandee.com. They are still valid in-store at your local Mandee.
To manage your Mandee Charge Card click here.
How long does it take to get my order?
Orders are processed Monday-Friday excluding holidays. An order takes 2-3 business days for our warehouse to process and create a package in addition to your chosen method of shipping. Once processed, the package is sent to USPS for delivery. Once we create a shipping label with USPS, you will receive a notification with the tracking number
Can I order by phone?
We do not accept orders over the phone at this time. However, you may order directly from our website through a computer or smartphone.
What payment methods do you accept?
The following are acceptable forms of payment:
- American Express
- Diner's Club
Do you restock items that are sold out?
The quick turnover of the product does not usually allow us to restock our items. You may check the website as we add new items daily or contact your local store to check availability. Both our stores and Customer Service Team will need an item number/product code to confirm availability.
Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
How do I check on the status of my order?
You will receive an email confirmation of your purchase after payment. Once your order has been fulfilled in our warehouse and shipped, you will receive another email notifying you that your package is on the way. Depending on your selected shipping method, you will receive a tracking number within the shipping notification email.
Why is an item that I ordered listed as “Refunded” or “Cancelled” on my invoice?
While we make every effort to fulfill your entire order, on rare occasion we may need to cancel one or more item(s) due to inventory availability. If we are unable to fulfill your entire order due to merchandise out of stock, you will receive a cancellation and refund e-mail and will be refunded for unshipped item(s).
What kinds of shipping options do you offer?
Please check our Shipping Info page.
Which international countries do you ship to?
We currently do not ship outside of the United States or to P.O. addresses.
How do I track my package after it has been shipped?
Once your order has been fulfilled in our warehouse and shipped, you will receive an email notifying you that your package is on the way. Depending on your selected shipping method, you will receive a tracking number within the shipping notification email. You can track your package with one of our shipping partners after you receive the number.
What do I do if I think my package is lost?
We are not responsible for lost or stolen packages. Once your order has left our warehouse, the package becomes the responsibility of USPS. However if you chose express or priority shipping and the tracking number shows the package as “delivered,” here are some tips:
- Contact your local USPS Post Office to ask for carrier assistance where the package may have been left or to arrange redelivery.
- Ask family, neighbors or property/building managers if the package was left with them.
- Check porches and doorways.
If you are still unable to locate your package, please contact customer service immediately for additional next steps.
For all other Shipping inquiries, please visit our Shipping Info page here.
How can I return an item purchased in-store?
If you're not completely satisfied with item(s) you’ve purchased in one of Mandee’s stores, simply return your unworn, undamaged, unwashed item(s) to any Mandee store with the original receipt and tag attached within 14 days for an exchange or store gift card. Sorry, we do not currently offer refunds for in-store purchases. Store purchases cannot be returned by mail.
Clearance items, jewelry, underwear, lingerie, swimwear, beauty, gift cards and items marked final sale may not be exchanged or returned for store gift card.
How can I return an item purchased online?
In-Store: You may return item(s) you purchased on Mandee.com to a Mandee store within 30 days for an in-store exchange or store credit. You must provide the invoice of your online order when returning in-store.
When returning in-store, please keep in mind that store credit and gift cards can only be used in-store and not online at Mandee.com.
Clearance items, jewelry, underwear, lingerie, swimwear, beauty, gift cards and items marked final sale may not be exchanged or returned for in-store gift card.
By Mail: You can return an item purchased via mail. When returning item(s) by mail please be sure to print and complete the Return Form, and include it with the returned item(s)
A copy of your invoice must be included for consideration of refund/credit.
Pack your items in the original packaging if possible in order to ensure safe delivery.
Send your return package to:
1 Passaic Street
Wood-Ridge NJ, 07075
Please allow 2-3 weeks from the shipped date of the returned package for your account to be credited, and 1-2 billing cycles for the credit to appear on your payment statement.
Return shipping costs are the customer's responsibility and are non-refundable. The only exception is if the wrong item(s) were received or your item(s) are damaged and/or defective when shipped to you from Mandee.com.
Clearance items, jewelry, underwear, lingerie, swimwear, beauty, gift cards and items marked final sale may not be returned. Gift cards cannot be replaced if lost or stolen. Items must be returned unworn, undamaged and unwashed (must be free of deodorant, makeup, fragrance, stains or other signs of wear) with original tags attached.
Do you offer exchanges?
We do not process exchanges by mail for online purchases made at Mandee.com. We offer fashionable items in high demand and cannot guarantee we will have the item in stock when you send it back.
However, we offer refunds on eligible items, so you can simply return the item(s) you’ve purchased on Mandee.com, and purchase a desired one.
How soon will I receive a refund for my return?
Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
For all other Returns inquiries, please visit our Returns page here.
Where can I find my nearest Mandee store?
Please use our Store Locator.
Can I get on your email list?
You bet, scroll down to the bottom of the page to sign-up.
How often do you get new products?
We get new stock in at least every week (and in most cases, daily!) We recommend you check us out often to see what’s new.
Can’t find the answer you’re looking for? For any inquiries related to Mandee.com, please send an email to: firstname.lastname@example.org and a member of our team will get in touch with you shortly. For inquiries related to a Mandee store, please email: email@example.com.
Please note: Our customer support email is monitored Monday-Friday 9am-5pm with the exception of holidays.